Services
At BGM Networks, we specialize in supporting our Reseller Partners with the tools, expertise, and hands-on assistance they need to succeed in today’s VoIP landscape. Whether you're a Managed Service Provider or a Value Added Reseller, we’ll work with you to create a customized support program that fits your business model and enhances your service offering.
Our flexible support Tiers give you access to the level of assistance that best matches your team’s technical expertise and available resources. Whether you’re looking for basic guidance or advanced troubleshooting, we’re here to help you stay efficient, informed, and ahead of the curve. This model can be extended to your customers by opting in to our white label end user support add-ons.
Tiered Support That Works for You
1
Tier I
Basic technical assistance and onboarding
2
Tier II
Advanced configuration support and escalations
3
Tier III
Deep-dive technical troubleshooting and migration consulting
Expert Help for Complex Migrations
No two clients are alike—and their communication systems aren’t either. Some may still rely on legacy analog lines (POTS), others might be using PRI/T1-based digital phone systems, and many are already on VoIP but need help migrating to new software or platforms.
These scenarios can be great opportunities for MSPs and VARs—but they can also be time-consuming and complex.
That’s where BGM Networks steps in. Whether you need a technical partner to guide you through a tricky migration or just a backup you can count on, we’re here to help make every transition smooth, efficient, and successful.
Partner with BGM Networks
When you partner with BGM Networks, you're not just getting a vendor—you’re gaining a team of experienced professionals dedicated to your success. Let us help you deliver smoother migrations, provide better support to your customers, and grow your business with confidence. As always, you determine the level of interaction our team has with your customers - from absolute zero to white glove 24/7 support or anything in between.